Assistant Store Manager

Lilly Pulitzer•Kiawah Island, SC

7d•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, providing an exceptional client experience, embracing Lilly Pulitzer’s brand positioning, and leading the store when the Store Manager is absent. The role upholds the company’s Core Values and Core Leadership Qualities, with a focus on growth and development. The Assistant Store Manager drives sales and supports client-focused selling, partners with the Store Manager on financial and business-growth strategies, and uses company training tools and digital platforms. The role builds client relationships, resolves client issues, and helps maintain the brand’s selling culture and store experience. It oversees an assigned area of responsibility, leads the sales floor and team, shares feedback with store leadership and corporate partners, and communicates company initiatives to the team. The position also develops and coaches employees, assists with payroll and recruiting, and takes control of day-to-day operations when the Store Manager is absent. It safeguards store assets and maintains visual and operational standards. This is a full-time, hourly, non-exempt, in-store position averaging 40 hours per week. Flexible hours, including nights, weekends, and holidays, may be required based on business seasonality. The position is eligible for overtime and standard company benefits.

Requirements

3–5 years of experience, preferably in fashion or luxury retail.
At least 2 years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on your feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

Four-year college degree (preferred, not required).
Prior knowledge of XStore and Tulip.

Responsibilities

Drive sales by delivering an exceptional client experience and helping sales teams focus on clients.
Partner with the Store Manager to create action plans that achieve financial results and grow the business.
Develop strategies with the Store Manager to increase sales, expand community reach, and build strong teams.
Use company training tools and digital platforms to drive sales.
Demonstrate the Lilly Pulitzer selling culture and ensure a positive client experience.
Resolve client-related issues and build client relationships from greeting through post-sale contact.
Oversee an assigned division of responsibility and be accountable for its results.
Lead the sales floor and sales team, keeping the client experience a top priority.
Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Motivate staff, promote a team atmosphere, and provide consistent feedback to the management team.
Coach employees in the moment with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Assist with recruiting, including initial searches, interviews, and onboarding, in partnership with the Store Manager.
Manage day-to-day operations when the Store Manager is absent, including personnel, payroll, and communication with AM/DM/RM and corporate partners.
Safeguard store assets.
Maintain visual and operational standards set by the Visual and Retail Operations teams.