Assistant Store Manager

Ross Stores•Benton, AR

13d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance, staffing, payroll administration, recruiting and associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The Assistant Store Manager directly supervises all non-exempt Associates.

Requirements

At least two years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and a PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure Associates are properly scheduled to meet business objectives and that store cleaning tasks, including restrooms, are scheduled and completed.
Ensure compliance with applicable state, local, and federal regulations.
Handle payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments as directed by Leadership.
Assist with recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with personnel policies and procedures; and communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Practice safe behaviors, ensure Associates understand emergency procedures, maintain adherence to safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and leaders respectfully; demonstrate courtesy and professionalism; recognize Associates; and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store with support from maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards; teach and assign tasks, follow up on execution, and manage merchandise processing to the sales floor within expected timeframes.
Train Associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise; and maintain customer service presence and loss prevention awareness on the sales floor.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt Associates.