Assistant Store Manager Soho

Parachute Home•New York, NY

1d•$69,000 - $75,000•Onsite

About The Position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Requirements

Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
High School diploma or equivalent is required
Experience with hiring, training and leading a team is required
Open availability (Full Time, 40 hours per week, including weekends and holidays) is required
Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
Ability to frequently communicate face to face, on the phone or via electronic means

Nice To Haves

Retail visual merchandising and display experience is preferred
Experience in – and a passion for – home interiors is strongly preferred!
Motivated self-starter, confident leader with a solutions-minded focus.
Must thrive in an entrepreneurial start-up environment.
Able to navigate change with self and team.
Able to share and communicate feedback and field insights with a growth mindset.
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.
Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.

Responsibilities

Supporting all daily operations of the store to ensure achievement of business objectives.
Partnering with the Store Manager to ensure that all team members are engaged and successful in their roles, while motivating and supporting the team to drive store sales.
Recruiting and developing a high performing team in partnership with the Store Manager.
Supporting and leading within a store culture aligned with Parachute Core Values.
Problem solving and resolving employee related concerns at the store level.
Sharing observations with Store Manager as it relates to team, business and community.
Holding self and team members accountable to AOR's, manager on duty expectations and responsibilities.
Ensuring the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
Monitoring payroll and schedule adjustments in partnership with Store Manager, maximizing productivity to achieve payroll and sales targets.
Upholding daily operations of the store and achievement of Quarterly store KPI's.
Communicating KPI's with store team and identifying opportunities to ensure performance standards are met.
Coaching, teaching and training store team on product knowledge, new arrivals, features, benefits and pricing.
Leading the store and setting the tone to ensure the best possible customer experience.
Effectively communicating information to customers while modeling HOME selling skills.
Participating in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets.
Utilizing sales floor leadership best practices and ensuring in the moment feedback is given to each team member.
Translating sales floor reporting results into suggestions to drive positive outcomes and revenue.
Resolving customer concerns or issues to a positive outcome.
Building loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
Utilizing trade and design service tools as an extension of our customer experience.
Making good business decisions regarding controllable expenditures in partnership with the Store Manager.
Using a scheduling system to plan schedules in line with needs of the business and payroll budget.
Ensuring accurate timekeeping, including daily timesheet approval and entry into payroll system.
Ensuring that meal and break procedure is consistently followed.
Proactively solving problems relating to scheduling, timekeeping and other compliance requirements.
Executing and communicating weekly workload of store teams.
Upholding self and team to completion of priorities based on direction set by Store Manager.
Ensuring all communications/messages/tasks communicated to the store team as appropriate.
Utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems.
Supporting inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.
Maintaining accurate recordkeeping following established procedures.
Adhering to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
Ensuring new hires complete all required training within the appropriate timelines.
Troubleshooting issues and problem solving changes to onboarding experience.
Maintaining high standards of maintenance and organization of the stock room / BOH area.
Communicating maintenance needs in a timely manner.
Responding to calls or contact from security vendor if something occurs in the store after hours.
Utilizing Retail Support Ticket process for all business and operational needs.
Submitting tickets in a timely manner and following up on requests for service.
Monitoring stock levels for Parachute-branded supplies and making special orders for items.
Following the Parachute Visual Merchandising strategy.
Adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.
Responding to changes in business or inventory levels to support visual directives.
Maintaining floor presentation, accounting for sell-through and inventory levels.
Proactively evaluating sales and inventory levels and partnering with store team to ensure product is merchandised to drive sales.
Ensuring brand integrity is reflected to the customer through enhancements in presentation, product & people.
Creating a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
Training and supporting store team in the planning and execution of store directives and day to day merchandising needs.
Awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.
Performing other duties as assigned.

Benefits

$250 new hire gift card, an awesome discount and $300 worth of free product a year!
Generous 40% employee discount on most Parachute products
Health benefits, vision, and dental plans with 100% employee coverage options
Voluntary supplemental life plan and voluntary short-term or long-term disability plans
Voluntary commuter benefit program through Optum
Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
Up to 9 days of sick time per year
Free One Medical membership
Paid parental leave program
Monthly cell phone stipend
Quarterly bonus program + incentives
13 days of PTO + 8 paid holidays
401k program