Assistant Store Manager

Staples Canada • San Juan Capistrano, CA

6h

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams establish customer relationships that build loyalty, provide total solutions to meet customers’ needs, and grow the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The role provides leadership in community engagement, customer service, sales, and team development. It includes shared responsibility for total store operations and cost control, and serving as the Floor Leader. The position is full-time, and the employer is hiring immediately.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, driving conversions, and providing total solutions to customers.
• Develop team performance through coaching, training, and role playing.
• Attain sales and services goals, profit margin goals, and store operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changes and responsibilities.
• Build customer relationships that foster loyalty and help customers meet their needs and goals.

Benefits

• $2,000 sign-on bonus.
• Full-time hours.
• Generous paid time off.
• Career development program.
• Weekly pay.
• Eligible for a bonus plan.
• 401(k) with company match.
• Full medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed