87063 Assistant Store Manager
About The Position
Cosmo Prof is seeking an Assistant Manager to support the Store Manager in all aspects of store operations. This role involves hiring, developing, and leading store associates to ensure optimal customer experiences, maintain brand standards, and achieve key performance indicators and financial targets. The Assistant Manager will oversee daily goals and activities, manage merchandising, resolve customer issues, analyze store trends, and foster a positive team environment. They will also be responsible for operational execution, inventory management, scheduling, and ensuring safety and loss prevention protocols are followed.
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business
Nice To Haves
- Cosmetology license desirable, but not required
Responsibilities
- Supervise and support the direction planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty.
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
- Act as the main point of contact to resolve customer issues and concerns.
- Analyze store trends and anticipate customer demands.
- Engage, train, and develop teams to achieve positive results.
- Leverage internal hiring platforms and actively recruit to build a strong network of external candidates.
- Identify associate strengths and opportunities, and effectively address them through coaching or counseling.
- Hold the team accountable to Company policies and expectations.
- Maintain positive associate relations by resolving concerns and keeping associates informed.
- Build strong working relationships with Store Manager peers and maintain consistent communication with AM/DM.
- Foster an environment of diversity, inclusion, and belonging.
- Ensure execution of all company processes through training, management, analysis, and continuous improvement.
- Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS).
- Manage inventory through ordering and shipment processing.
- Manage payroll hours to the needs of the business and schedule appropriately.
- Ensure all store opening and closing procedures are performed correctly.
- Ensure timely and accurate follow-through with Company directives, assignments, and projects.
- Ensure the store environment is safe at all times for associates and customers.
- Enforce all safety and loss prevention policies and procedures.
- Protect company assets by ensuring inventory and cash control procedures are followed.
- Analyze and utilize all available reporting, tools, and technology.
- Ensure stores are compliant with all HAZMAT training and execution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
