Assistant Store Manager – Four Mountain Sports Aspen

Aspen Skiing Company•Aspen, CO

3d•Onsite

About The Position

The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, high-quality guest experience across Four Mountain Sports retail and rental locations. This role serves as a hands-on leader responsible for developing team members, executing operational priorities, and maintaining service and operational standards. The Assistant Store Manager acts as Manager on Duty in the absence of the Store Manager, ensuring smooth operations, strong team alignment, and a seamless guest experience. This position reports to the Store Manager.

Requirements

Knowledge of retail and rental operations, including sales drivers, guest service standards, and team workflows
Knowledge of POS systems, cash handling procedures, and basic operational reporting
Strong leadership and communication skills with the ability to coach, motivate, and influence team performance
Skill in making timely, effective operational and guest service decisions in real time
Skill in delivering high-quality guest service and modeling service expectations for the team
Skill in conflict resolution and addressing performance issues in a professional and constructive manner
Ability to manage multiple priorities and adapt quickly in a fast-paced, high-volume environment
Ability to build and maintain a positive, accountable, and collaborative team culture
Ability to maintain strong attention to detail in operational execution, store standards, and guest interactions
Ability to organize, prioritize, and execute responsibilities effectively while supporting team performance

Responsibilities

Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager’s absence
Lead the sales floor during shifts by directing team focus, managing flow, and adjusting priorities in real time to maximize guest experience and sales opportunities
Model and reinforce exceptional guest service standards, addressing escalated guest concerns promptly and ensuring professional resolution that maintains brand trust
Drive retail and rental performance through effective selling behaviors, cross-selling, and accountability for key performance metrics including sales, conversion, and guest experience
Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a high-performing team
Oversee rental operations to ensure proper equipment selection, fitting, safety standards, and alignment with retail functions for a seamless guest experience
Ensure accurate POS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team
Support inventory management including receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, and cleanliness standards
Assist with scheduling and labor management to align staffing levels with business demand and ensure effective deployment of team resources
Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and store readiness
Foster a culture of accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities
Other duties as assigned