Assistant Store Manager

Community Choice Financial Family of Brands•Dothan, AL

13d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while developing leadership skills and gaining hands-on experience running a store. The role involves account management, customer outreach, risk management, and helping the store meet performance standards. It is a full-time, in-person position in Dothan, Alabama, with a schedule of at least 40 hours per week that includes weekends. The hourly wage is $16.00. Store hours and minimum schedule requirements may vary by brand and may be changed by the Company. The Assistant Store Manager helps provide financial services suited to customers’ needs, evaluates and processes transactions, maintains customer accounts and records, supports customer service staff, and ensures that store operations follow security, safety, and compliance procedures. Duties may also include off-site vehicle appraisals, errands, external marketing, community events, and basic facility upkeep. The Company offers paid on-the-job training, learning and career-development opportunities, and performance-based advancement. The position includes paid time off starting at 12 days in the first year and a range of health, retirement, insurance, and employee assistance benefits, subject to plan terms and eligibility.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 19 years old in Alabama.
Must successfully meet the background-check requirement, with results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person and on weekends on a schedule of at least 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services that meet customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build new business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store or community events.
Maintain store security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; assist with audits, reports, and financial data compilation.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the Company’s eleven brands.
Enrollment in a key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.