Assistant Store Manager

Goodwill of Central and Northern Arizona•Scottsdale, AZ

25d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with production room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment and is responsible for people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position is based at 2441 N Scottsdale Rd, Scottsdale, Arizona 85257. Starting pay is $47,000 annually, and the role is eligible for a monthly performance bonus of up to $1,000 based on performance goals. The role may require travel to other GCNA locations for store assistance and training, and transfers to different stores may occur based on business needs.

Requirements

At least one year of work experience in retail management.
At least one year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations while finding appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately represent the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales floor operations.
Ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Act as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer between stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to support business goals and compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.