Assistant Store Manager

O'Reilly Auto Parts•Watseka, IL

13d•$15 - $20

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members.
Ensure telephone calls are answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies regarding work schedules, approved schedule changes, and clocking in and out.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, securing the building and delivery vehicles, and arming or disarming alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.