Assistant Store Manager

Ross Stores•Kansas City, MO

13d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies for customers, associates, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, staffing and payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates and may accept special assignments from leadership.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize tasks, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Help analyze store reports, evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and cleaning tasks throughout the store, including restrooms, are scheduled and completed.
Ensure compliance with state, local, and federal regulations.
Administer payroll activities, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates; ensure compliance with personnel policies and procedures; and communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Practice safe behaviors, ensure associates understand emergency procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders with respect; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer-service and merchandise-presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service across store areas.
Represent and support the company brand, maintain and reinforce the dress code, and ensure the store is clean, neat, and easy to shop.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards; organize merchandise according to merchandising guidelines; and manage timely processing of merchandise to the sales floor.
Train associates on loss-prevention awareness and store shortage goals; safeguard confidential information, cash, credit-card information, and merchandise; and comply with the Loss Prevention Awareness Program.
Maintain a strong customer-service presence on the sales floor and promote customer and associate engagement and loss-prevention awareness.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Lead the entire store operation in the Store Manager’s absence.
Directly supervise all non-exempt associates.
Accept special assignments as directed by leadership.