Assistant Store Manager

Extra Space Storage • Pasadena, MD

18d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position works a day shift; the office closes at 6 p.m. The employee may work across multiple stores in the district, and the stated location is closed on Sundays.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company says it seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled.

Requirements

• At least 1 year of customer-facing work experience.
• Valid current driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties with varying physical demands and exposure to seasonal weather conditions.
• Ability to regularly stand, walk, climb stairs, bend, sit, and lift or move items up to 35 pounds; occasionally lift or move items up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep of the office, storage buildings, grounds, and surrounding areas, including sweeping and mopping.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Daytime hours and potential Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED