Assistant Store Manager

Extra Space Storage • Indianapolis, IN

1d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure the facility meets cleanliness standards and delivers operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, follow a structured sales process, and manage customer accounts. The position pays $16.00–$17.00 per hour, has day-shift hours, and may require working at multiple stores in the district. The office closes at 6 p.m.; this location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Meet sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing upkeep of the site, office, storage buildings, and surrounding areas, including sweeping, mopping, and grounds maintenance.
• Conduct daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED