Assistant Store Manager

Goodwill of Central & Northern Arizona•Westminster, MD

24d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with the production room as appropriate. The role supports Goodwill’s mission of ending unemployment through leadership of people and store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position serves as a key holder, closing shift manager, and backup to the Store Manager. It may require travel to other GCNA locations for store assistance and training, as well as transfers between stores based on business needs. The position is based at 200 Baltimore Boulevard, Westminster, Maryland 21157. Starting pay is $47,000 annually, and the position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package begins on the first day of the month following 60 days of employment. Goodwill describes its mission as empowering individuals, strengthening families, and building stronger communities, and offers no-cost career development, training, and education services. The employer is an equal opportunity employer and provides reasonable accommodations as applicable.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and annual operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations while finding appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and represent Goodwill in the community.
Lead day-to-day sales floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
Support company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.