San Francisco Assistant Store Manager

Parachute Home•San Francisco, CA

2d•$70,304 - $75,000•Onsite

About The Position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Requirements

Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
Education - High School diploma or equivalent is required
Experience with hiring, training and leading a team is required
Open availability (Full Time, 40 hours per week, including weekends and holidays) is required
Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
Ability to frequently communicate face to face, on the phone or via electronic means

Nice To Haves

Retail visual merchandising and display experience is preferred
Experience in – and a passion for – home interiors is strongly preferred!
Motivated self-starter, confident leader with a solutions-minded focus.
Must thrive in an entrepreneurial start-up environment.
Able to navigate change with self and team.
Able to share and communicate feedback and field insights with a growth mindset.
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.
Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.

Responsibilities

Support all daily operations of the store to ensure achievement of business objectives.
Partner with the Store Manager to ensure that all team members are engaged and successful in their roles.
Motivate and support the team to drive store sales.
Recruit and develop a high-performing team in partnership with the Store Manager.
May be responsible for certain parts of the hiring process, including sourcing, reviewing, interviewing, recommending hiring decisions and onboarding.
Actively communicate with applicants in a way that respects the candidate experience.
Support and lead within a store culture aligned with Parachute Core Values.
Keep a pulse on engagement using one on ones and regular check-ins.
Deliver feedback and coaching as needed, and as manager on duty.
Problem solve and resolve employee related concerns at the store level, including the Store Manager when appropriate, utilizing District Manager and available resources.
Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
Influence and work through the store team by holding self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description.
Ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
Monitor payroll and schedule adjustments in partnership with the Store Manager, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
Uphold daily operations of the store and achievement of Quarterly store KPI's, following direction of the Store Manager.
Communicate KPI's with store team and identify opportunities to ensure performance standards are met.
Develop a thorough understanding of products and services.
Coach, teach and train store team to the same level of product knowledge.
Stay updated on new arrivals, features, benefits and pricing.
Lead the store and set the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
Effectively communicate information to customers while modeling HOME selling skills; understand concept and why behind the methodology, coach store teams using available resources and leadership knowledge to bring the brand experience to life.
Participate in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets.
Utilize sales floor leadership best practices and ensure in the moment feedback is given to each team member.
Understand basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
Resolve customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.
Build loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
Utilize the platform to create customer connections, follow up and manage customer relationships.
Utilize trade and design service tools as an extension of our customer experience.
Make good business decisions regarding controllable expenditures in partnership with the Store Manager.
Use a scheduling system to plan schedules in line with needs of the business and payroll budget in partnership with the Store Manager.
Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system.
Ensure that meal and break procedure is consistently followed.
Proactively solve problems relating to scheduling, timekeeping and other compliance requirements in partnership with the Store Manager.
Execute and communicate weekly workload of store teams, following direction of the Store Manager.
Uphold self and team to completion of priorities based on direction set by Store Manager.
Ensure all communications/messages/tasks communicated to the store team as appropriate.
Utilize, train, and troubleshoot interactions with POS; understand how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
Support inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.
Maintain accurate recordkeeping following established procedures.
Adhere to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
Ensure new hires complete all required training within the appropriate timelines.
Troubleshoot issues and problem solve changes to onboarding experience.
Maintain high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
Communicate any maintenance needs in a timely manner.
May have limited responsibility for responding to calls or contact from security vendor if something occurs in the store after hours.
Utilize Retail Support Ticket process for all business and operational needs.
Submit tickets in a timely manner.
Follow up on requests for service that have not been closed or are in progress.
Monitor stock levels for Parachute-branded supplies; make special orders for items anticipation of events or other special projects, as directed.
Follow the Parachute Visual Merchandising strategy in partnership with the Store Manager: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.
Respond to changes in business or inventory levels to support visual directives.
Maintain floor presentation, accounting for sell-through and inventory levels.
Proactively evaluate sales and inventory levels; partner with store team to ensure product is merchandised to drive sales.
Ensure brand integrity is reflected to the customer through enhancements in presentation, product & people.
Create a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
Train and support store team in the planning and execution of store directives and day to day merchandising needs.
Awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.
Perform other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

Benefits

$250 new hire gift card, an awesome discount and $300 worth of free product a year!
Generous 40% employee discount on most Parachute products
Health benefits, vision, and dental plans with 100% employee coverage options
Voluntary supplemental life plan and voluntary short-term or long-term disability plans
Voluntary commuter benefit program through Optum
Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
Up to 9 days of sick time per year
Free One Medical membership
Paid parental leave program
Monthly cell phone stipend
Quarterly bonus program + incentives
13 days of PTO + 8 paid holidays
401k program