Assistant Store Manager

Genuine Parts Company•Glenview, IL

13d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and store continuity. This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store financial and operational measures.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Ability to identify part numbers and sequences accurately.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or automotive hobby/DIY experience; willingness to learn about automotive products is also noted.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in fast food, restaurant, or convenience store settings.
ASE Certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning impacts.
Sell actively and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics—including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist when needed.
Support talent development through coaching and mentoring team members for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance measures for customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advisory capability, people metrics, and store metrics including sales, P&L, and OPEX.