Assistant Store Manager

Genuine Parts Company•Rockford, IL

2d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and make NAPA a dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and assisting directly when needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and includes keyholder duties such as opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. The position may have direct-report responsibilities and influence over labor planning and its financial impact. It supports sales and customer relationships across retail and wholesale channels, oversees daily routines and administrative work, monitors store metrics, develops team members, and promotes safety, asset protection, operational consistency, and continuous improvement.

Requirements

High school diploma or equivalent.
Automotive aftermarket service industry or automotive hobby/DIY experience, or willingness to learn about the automotive field.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in parts stores, auctions, retail stores, auto body/collision, or management in fast food, restaurant, or convenience store settings.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Support or take responsibility for direct reports and contribute to labor planning and its financial impact.
Actively sell and build customer relationships through in-store, phone, and external dealer or wholesale interactions as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness tasks.
Monitor store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, coaching, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination.
Monitor team outcomes and step in to assist with tasks as needed to maintain operational continuity and standards.
Coach team members and mentor successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.