Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure the facility meets high cleanliness standards and delivers operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The position combines customer service, sales, account support, facility maintenance, site safety, and cash-handling responsibilities. Work includes indoor and outdoor duties, with physical tasks and exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience is preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain site cleanliness through continuous upkeep, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Daytime hours and the potential for Sundays off, depending on location.
- Company culture with growth opportunities throughout the United States.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- Wellness program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
