Assistant Store Manager

Carter's • Bethesda, MD

24d

About The Position

As an Assistant Store Manager at Carter’s, you will be a brand representative for growing families and help customers find products for the milestones in their parenting journey. You will foster a welcoming and inclusive environment, build product knowledge, support customer service and omnichannel standards, and help lead the store team. You will assist the Store Manager with staffing, team development, store operations, merchandising, and business results. The role requires availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

• A positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and help them understand product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business results and take action to improve performance by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Help reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree opportunities through the Advance You Program, or English-as-a-second-language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development opportunities and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED