Assistant Store Manager- Toms River, NJ (40 hours)

TD • Toms River, NJ

3d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads a team of advice and service colleagues to grow customer relationships through convenient service, personalized advice, and sales. The manager may lead the Store with minimal direction and makes day-to-day decisions across teller-line and platform work.

The position coaches colleagues on advice, customer service, product knowledge, sales, operational performance, and compliance. It delivers end-to-end financial advice and manages leads, referrals, outreach, and appointments. It also oversees Store operations, risk controls, audits, scheduling, customer issue resolution, and team performance and development. The role represents TD in the community and supports the Bank’s customer-service and business objectives.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, along with required applicant statements or certifications regarding government agency findings.
• Ability to meet the role’s stated physical requirements, including frequent sitting, standing, and walking; occasional lifting and carrying; and continuous performance of multiple tasks and sedentary work.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives and performance goals.
• Provide team leadership and work direction to ensure efficient, personalized service and advice while following compliance and regulatory requirements.
• Coach and develop colleagues in advice strategies, customer service, product and service knowledge, and sales behaviors.
• Deliver end-to-end financial advice and recommendations that support customers’ financial goals and confidence.
• Manage customer and prospect leads, referrals, outreach, and appointments to deepen relationships and support business growth.
• Participate in community events and promote the TD brand.
• Attract, acquire, and retain customers; identify advice opportunities and referrals to increase profitability and enable business growth.
• Build partnerships between colleagues handling daily transactions, platform bankers, and other partners to support effective referrals.
• Maintain appropriate colleague scheduling to meet customer demand and compliance requirements.
• Resolve escalated customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain a professional and welcoming Store environment and ensure common areas, lobby, and frontline meet applicable guidelines and requirements.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily work.
• Support Store efficiency by following policies and procedures and ensuring audit readiness.
• Perform or oversee daily Store operations, which may include account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store Operational Excellence plan; identify and mitigate risk and audit adherence to policies and procedures.
• Ensure accurate documentation and due diligence for customer transactions and activities; escalate non-standard or high-risk activity as needed.
• Support timely and accurate business processes and participate in process improvements.
• Provide feedback, performance reviews, coaching, and development; track and address or recognize team performance.
• Participate in recruitment and selection and promote a fair, diverse, and collaborative workplace.
• Communicate issues and share knowledge with colleagues, partners, and other teams; support constructive escalation and change.
• Act as a brand champion for the business area and the Bank.

Benefits

• Base salary and variable compensation or incentive awards, including possible cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager