Assistant Store Manager
About The Position
The Assistant Manager creates a memorable customer experience by providing fast, friendly service and consistent, quality products. This role is responsible for performing all job duties in a manner consistent with current company processes and procedures and maintaining all food safety and sanitation standards. We are seeking a dependable and motivated Assistant Manager to help oversee daily operations at our drive thru coffee shop. The Assistant Manager will support the Regional Manager in leading a team of approximately 15 employees, ensuring excellent customer service, smooth store operations, and achievement of key performance goals.
Requirements
- Previous supervisory or management experience in food service or retail preferred.
- Strong leadership and interpersonal skills with the ability to motivate a diverse team.
- Dependable, detail-oriented, and able to multitask in a fast-paced environment.
- Excellent communication, problem-solving, and organizational skills.
- Basic computer skills for scheduling, reporting, and email communication.
Responsibilities
- Lead, motivate, and coach a team of ~15 employees to deliver excellent service.
- Conduct interviews, hire, and train new staff members.
- Provide ongoing employee performance reviews and feedback.
- Create, manage, and adjust weekly staff schedules to ensure proper coverage.
- Oversee daily operations to ensure efficiency and compliance with company standards.
- Monitor and achieve store performance metrics, including sales, labor, and service targets.
- Ensure store is stocked, organized, and visually appealing at all times.
- Manage and coordinate preventive maintenance on equipment to minimize downtime.
- Maintain a positive and professional atmosphere for both customers and employees.
- Ensure quality standards are consistently met in product preparation and service.
- Handle customer concerns and resolve issues quickly and effectively.
- Support the Owner with inventory control, ordering, and cost management.
- Track, report, and analyze key performance indicators (KPIs).
- Ensure adherence to company policies, health codes, and safety procedures.
Benefits
- Competitive pay and performance-based incentives.
- Opportunities for growth and career advancement.
- Positive and team-oriented work environment.
- Training and support to help you succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
