Assistant Store Manager

O'Reilly Auto Parts•Mechanicsburg, PA

42d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This role manages the store during the Store Manager’s absence or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting and hiring, including scheduling and participating in interviews, evaluating candidates, and collaborating on candidate selection.
Ensure telephones are answered according to company policy.
Ensure online order pickups, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers when shipments arrive as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is properly processed or staged.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies regarding posted work schedules, management approval for schedule changes, and clocking in and out.
Perform opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; securing the building, doors, lights, alarms, and delivery vehicles.
Assist the Store Manager in maintaining the building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.