Assistant Store Manager

Psycho Bunny • Mcallen, TX

25d • Onsite

About The Position

The Assistant Store Manager reports to the Store Manager and helps manage and promote the store’s sales culture to achieve or exceed sales, key performance indicators, and profitability goals through planning and expense control. The role helps ensure a consistently high customer experience in keeping with Psycho Bunny’s core values and service standards. The position is on-site at La Plaza Mall and requires a flexible schedule, including nights, weekends, and holidays. The Assistant Store Manager may be required to open and close the store.

Requirements

• At least 3 years of experience in a similar retail management role.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to open and close the store as needed.

Responsibilities

• Support the Store Manager in day-to-day store operations and in meeting key performance indicators and profit-and-loss expectations.
• Support recruiting, hiring, onboarding, training, development, succession planning, and performance management for team members.
• Communicate and demonstrate the brand’s values, attitude, and culture.
• Help implement programs, policies, routine and seasonal initiatives, and store-specific needs under the Store Manager’s direction.
• Work with the Store Manager to develop and carry out clear store action plans, objectives, deliverables, and timelines.
• Take accountability for training and execution across business operations, sales, and customer service, ensuring employees are trained in Retail Standards.
• Coach and support team members to provide a strong guest experience, assess guest needs, explain products, and support in-store transactions and omnichannel programs.
• Engage in career discussions that help team members understand opportunities for personal and professional growth at Psycho Bunny.
• Move dynamically on the sales floor to assess and meet the needs of the business, team, and guests.
• Resolve guest feedback and emerging issues, including escalations and emergency requests, and help make things right for guests.
• Carry out applicable health and safety requirements with the Store Manager.
• Build supportive and productive relationships with team members, with a focus on their personal and professional development.

Benefits

• Employee discount
• Room to grow in a rapidly expanding brand
• Group insurance coverage, including health, dental, and vision
• 401(k) with a generous match
• Employee/Family Assistance Program
• Two weeks of vacation
• Five wellness days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed