Restore Staff - Assistant Manager, Restore North York

Habitat for Humanity GTA • Toronto, ON

5d • Onsite

About The Position

Habitat for Humanity GTA is seeking an Assistant Store Manager for its North York ReStore location. This role involves supporting the Manager in daily operations, leading staff and volunteers, managing eCommerce platforms, and ensuring exceptional customer service. The Assistant Store Manager will act as a Brand Ambassador, upholding Habitat for Humanity's values and contributing to the organization's mission of addressing the affordable housing crisis. This is a full-time, permanent position with a starting salary of $45,100 per year.

Requirements

• 1-3 years of customer service or retail experience
• Ability to be available on weekends on a business needed basis
• Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing
• Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis
• Safety boots required: CSA approved safety footwear to be worn at all times
• Strong attention to detail and a love of process
• Driven by sales, targets, and KPIs
• Independently leads with kindness and confidence
• Enthusiastic and passionate about our mission; ensuring families have a safe and decent place to live
• Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.
• As part of our selection process, the successful candidate must receive clearance by a police background check.

Nice To Haves

• Previous experience leading people or managing a retail operation is an asset
• Understanding of volunteer management, renovation and building materials is considered an asset
• Passion for retail and customer service is considered an asset

Responsibilities

• Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
• Support the Manager with supervising, training, and leading ReStore staff and volunteers
• Manage, post, and update our retail eCommerce platforms (Shopify and, SalesForce)
• Provide administrative and clerical support as required including, daily health and safety inspections, inventory and donation processing, etc.
• Supervise all retail operations including store merchandising (including our eCommerce website), selling, space management, stock control, etc.
• Problem solve and troubleshoot day to day issues and concerns
• Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices
• Support with reaching sale and customer satisfaction targets to fund our cause
• Deliver exceptional customer service to our customers, donors, and volunteers
• Deescalate and resolve customer complaints
• Support with the loading and unloading of donated products from our trucks
• Advocate for Habitat for Humanity GTA and model our values and guiding principles

Benefits

• 3 weeks paid vacation
• Habitat for Humanity days
• Personal days
• Flexible work hours
• Generous benefits coverage plan (including dental, vision care, and extended health care)
• Corporate gym membership
• Employee Assistance Plan (EAP)
• RRSP matching eligibility
• Volunteer opportunities to support our Habitat for Humanity Builds
• Growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed