Assistant Store Manager

Goodwill of Central and Northern Arizona•Van Buren, AR

13d•Onsite

About The Position

The Assistant Store Manager leads the daily sales-floor operations of a Goodwill of Central and Northern Arizona (GCNA) retail store and supports the production room as appropriate. The role helps fund Goodwill’s mission of ending unemployment through people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The Assistant Store Manager serves as a key holder and closing shift manager, and backs up the Store Manager. Travel to other GCNA locations, attendance at training and development classes, and transfers between stores may be required based on business needs. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations to find appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer between stores when business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and handle performance management, staffing, compensation, and Team Member development.
Contribute to company culture change efforts and change management processes.
Model Goodwill’s Core Values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.