Assistant Store Manager

Extra Space Storage • Framingham, MA

7d • $17 - $21 • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facility cleanliness and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. This position works across multiple stores in the district. The stated schedule is day shift, and the location described is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• Current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform duties that include standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.
• Ability to work indoors and outdoors and tolerate seasonal weather conditions.

Nice To Haves

• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, grounds maintenance, and cleaning the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.
• Travel to other sites as needed and make daily bank deposits.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
• Daytime hours and potential Sundays off, depending on location.
• Competitive starting pay.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED