Assistant Store Manager

Big O Tires•Independence, MO

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly in accordance with company programs, policies, and procedures. They help ensure customers receive appropriate education and follow-through on maintenance and repairs. The role includes customer service, sales, shop management, office responsibilities, employee support, and assistance with the financial and operational management of the store. The Assistant Store Manager performs management functions in the Store Manager’s absence and works with the Store Manager to meet budgeted sales, gross profit, expense, payroll, and profitability objectives. The position also supports employee training, inventory management, reporting, store meetings, and the maintenance of facilities and equipment. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

Must be at least 18 years of age.
Ability to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
Previous experience in retail or automotive sales or service.
Ability to learn new concepts and use technical materials.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
Ability to consistently operate a computer and other office productivity machinery.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Valid driver’s license for moving customer vehicles in and out of the shop area.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in retail or sales industries.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Ability to effectively lead a team.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
Ensure the location is opened and closed promptly and consistently according to store operating hours.
Perform store operations, including customer service, sales, shop management, and office responsibilities.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle-owner manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Perform management functions when the Store Manager is absent.
Assist with employee training and execution of company programs, policies, and procedures.
Guide staff in resolving difficult questions or customer concerns.
Coordinate with the Store Manager on goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
Assist with financial operations, including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying bank deposits; and organizing, documenting, and processing adjustments.
Help monitor employee productivity according to established policy.
Assist with bi-weekly inventory replenishment and month-end physical inventory.
Complete necessary reports and provide information to company personnel as directed and in a timely manner.
Attend and assist with weekly store meetings covering safety issues, store policies and procedures, and product information changes.
Manage ticket average and profitability and assist the Store Manager in meeting company expectations.
Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
Complete daily Today’s Class Technician training and other required training in a timely manner.
Follow company and position-specific policies and procedures and perform other duties as assigned.