Assistant Store Manager

Staples Retail • Charlottesville, VA

2d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They work with their teams to build customer relationships and loyalty, provide total solutions that meet customer needs, and grow the business. The role guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. This position shares responsibility for total store operations and cost control and acts as the Floor Leader, partnering with the General Manager on operational tasks.

Requirements

• 2+ years managing a sales team in a retail or services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers, speak with them, and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total customer solutions.
• Develop team members through coaching, training, and role playing.
• Meet sales and services goals, profit margin targets, and store operations execution standards.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changing priorities and responsibilities.
• Build customer relationships that foster loyalty and help customers achieve their goals.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed