Assistant Store Manager, Madison Avenue

Bang & Olufsen•New York City, NY

12h•Onsite

About The Position

This role is a unique opportunity to be a key leader in the Bang & Olufsen Madison Avenue store, which enables customers to truly experience the Bang & Olufsen product portfolio. As the new Assistant Store Manager, you will be an integral part of the store's success. You will mentor the sales team, enhance their performance, and act as a motivating sales agent. You will demonstrate impeccable customer service and product knowledge, leading from the front and supporting the Store Manager.

Requirements

Sales and ideally 5 years management or similar, experience from a premium or luxury retail environment.
Gregarious, able to adapt and connecting with people from all backgrounds.
Desire to give great customer service, willingness to ensure customers’ expectations are exceeded.
Great team spirit and a professional attitude.
Experience with Microsoft 365 including Sales CRM.
Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.
Fluent verbal and written communication in English.
Must be able to work within the stores scheduled opening hours, including activations that can be outside normal opening hours and at times off site.
Clean criminal record and able to document the last 5 years whereabouts.

Nice To Haves

A passion for music and audio products is also a great plus.
An interest in the luxury lifestyle sector and audio-visual product.

Responsibilities

Support the Store Manager daily and help lead by example.
Mentor & inspire the sales team, ensuring they are always performing on or above target whilst upholding high levels of customer service.
Welcome, demonstrate and sell Bang & Olufsen products daily, delivering impeccable customer service before, during and after the sale.
Compose and sell Bang & Olufsen and 3rd party products (Solution sales).
Build rapport with key customers, working side-by-side with Brand Specialists to understand customers audio-visual interests and requirements.
Deliver impeccable customer service before, during and after the sale has taken place, creating a solid customer rapport.
Create a positive and collaborative culture for the sales team to thrive.
Support the Store Manager in building an annual marketing and activation calendar, including building rapport with local partners and neighbouring stores.
Act as an ambassador to the brand and represent the brand in and outside the store during key CRM events.
Follow up on marketing campaigns, activations, events and build the store's customer database with the help of our CRM system (Microsoft Dynamics).
Make sure that the store has impeccable presentation, global visual merchandising standards are followed, and the store is always a welcoming environment.
Stay up to date with all new products and product features, taking part in sales and product training, as well as deliver training to the team.
Support the coordination with internal and external stakeholders (installation team, market team, service providers, after sale service, customer service, etc.).