Assistant Store Manager

Cycle Gear • Columbia, SC

5d • Onsite

About The Position

As an Assistant Store Manager (ASM), you will share responsibility for managing the store’s team members and the overall success of the store, including holding Sales Associates accountable for meeting sales goals by ensuring that they provide friendly, enthusiastic customer service. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You will also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.

Requirements

• 2 years+ sales management, product sales, customer service experience, ideally in a specialty retail environment
• Experience with leading, coaching, mentoring, and/or teaching a team (retail or otherwise)
• Experience with computers (MS Excel) and POS systems (RetailPro)
• A self-starter mentality that consistently delivers an outstanding, personalized retail experience
• An open mind, and is eager to learn and be a part of the riding community

Nice To Haves

• Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement)

Responsibilities

• Holding Sales Associates accountable for meeting sales goals by ensuring that they provide friendly, enthusiastic customer service.
• Maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits.
• Assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.
• Provide an outstanding shopping experience and deliver exceptional customer service.
• Act as the lead sales driver for the team, providing training, leading by example, and communicating sales goals.
• Demonstrate ownership of store presentation by assigning and assisting with cleaning, stocking, organizing, and merchandising tasks.
• Stay up-to-date with our brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to the store’s team members, and to our customer base.
• Take Risks; Wear a Helmet: It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.
• Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.
• Share The Road: We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members.
• Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment.
• Do the right thing, and lead by example with a friendly and upbeat personality.

Benefits

• Medical/Dental/Vision/Life/Accident
• Paid Time Off
• 401K
• Generous employee discount
• DailyPay (voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday)
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed