Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position works across multiple stores in the district. This location is closed on Sundays. The role includes indoor and outdoor responsibilities, ranging from sedentary desk work to physical duties with varying demands and exposure to seasonal weather. Regular activities include standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform the described physical tasks, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain site cleanliness through ongoing cleaning and maintenance of the office, storage buildings, and surrounding grounds.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns involving billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match, with Traditional and/or Roth choices.
- Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- Wellness program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
- Growth opportunities throughout the United States.
- Competitive starting pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
