Assistant Store Manager 2328

CNG Holdings, Inc.•Tulsa, OK

16h

About The Position

The Assistant Store Manager is a frontline brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles customer transactions and cash, and follows applicable regulations and company procedures. The position may require travel among stores in the assigned district and to neighboring districts, including overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to travel to all stores in the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly with the customer.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and defuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; transfer cash from the secure safe to the cash drawer; and perform other cash-handling duties, potentially including bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check-cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle and, when requested, travel to neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.