Assistant Store Manager

Tailored Brands • Pembroke Pines, FL

2d

About The Position

The Assistant Store Manager partners with the Store Manager to help the store team meet sales, service, and operational expectations. The role supports recruiting, hiring, training, and developing team members, and helps create an inclusive, engaged selling environment. When acting as manager on duty, the Assistant Store Manager promotes operational excellence and an exceptional customer experience.

The position supports business plans and sales performance by communicating priorities, using store reports to identify opportunities, helping develop and follow up on action plans, and contributing to business outreach. It also helps maintain accurate scheduling and staffing, train employees on operational functions, implement store programs, and ensure visual presentation and marketing meet company direction.

The Assistant Store Manager helps lead customer-service practices, responds to customer feedback and concerns, supports team learning and development, and contributes to regular store meetings. The role may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Minimum of 2 years of Retail or Sales experience.
• Creative individual with good judgment and awareness of the pulse of the business.
• Self-motivated, results-oriented strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

• Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
• Support the setting and communication of performance expectations and ensure team members are trained in sales, customer service, and operations.
• Model company values and coach team members by example.
• Communicate priorities and sales-driving information to help staff maximize business opportunities.
• Assist with recruiting store staff and contribute to an inclusive store environment.
• Support achievement of store business plans, including sales, customer service, and operational goals.
• Help develop business game plans and follow up on execution to maximize sales and consistent performance.
• Use store reports and other fact-based information to identify opportunities and recommend business decisions.
• Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
• Identify performance opportunities and help develop plans to address issues.
• Help ensure accurate scheduling and appropriate staffing and sales coverage.
• Train store staff on internal operational functions and customer-service expectations.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Support implementation of programs that improve sales, service, operations, and branding.
• Promote an engaged and inclusive workplace where team members' contributions are recognized and support a culture of learning and development.
• Serve as a role model and provide motivational leadership.
• Help develop a pipeline of external talent through recruitment.
• Partner with the Store Manager to conduct regular store meetings and communicate company directives.
• Help the store team exceed customer expectations and achieve a high Net Promoter Score.
• Use customer feedback to take appropriate action and prevent or resolve customer concerns.
• Work with the Manager to ensure visual presentation meets brand standards and marketing initiatives are executed as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed