Assistant Store Manager

Pembroke & Co., Inc.•Erie, PA

6d•Onsite

About The Position

Supporting one of the largest QSR brands, the Assistant Restaurant Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role. Why join us? Opportunity to grow into a Store/Restaurant Manager role Hands-on leadership experience in a fast-paced environment Direct impact on team success and guest experience Generous discounts on food/coffee

Requirements

Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
Strong communication and teamwork skills with a demonstrated understanding of confidentiality
Ability to work in a fast-paced, hands-on role
Basic math, problem-solving, and computer skills
High school diploma (or equivalent)

Nice To Haves

ServSafe Certification

Responsibilities

Assist with recruiting, hiring, and training team members
Lead by example and work alongside the team during shifts
Provide coaching and feedback to support team development and a positive team culture
Hold team members accountable for performance and behavior
Create a guest-first culture and lead by example to deliver excellent service
Maintain brand standards, cleanliness, and food safety
Address guest feedback and support service improvements
Support sales growth through execution of promotions and initiatives
Help manage labor, food costs, and cash handling
Track performance and assist in achieving business goals
Assist with scheduling, payroll, inventory, and ordering
Complete basic reporting and administrative tasks
Support and step in for the Store/Restaurant Manager as needed