Assistant Store Manager

GOODWILL SOUTH FLORIDA•Hialeah Gardens, FL

13d•$19 - $19•Onsite

About The Position

The Assistant Store Manager assumes full responsibility for operating a Goodwill Retail Store when the Store Manager is off-duty. The role leads, motivates, coaches, and trains employees while meeting sales goals and upholding Goodwill’s policies and procedures. The position supervises up to 30 store employees and supports store operations, customer and donor relations, safety, compliance, and administrative work.

Requirements

High school diploma or equivalent required.
At least 2 years of retail sales experience in ready-to-wear.
At least 6 months of supervisory experience.
English proficiency, verbal and written.
Excellent communication, organizational, interpersonal, and customer service skills.
Core competencies: customer service; teamwork and delegation; leadership and managing people; problem solving; written and oral communication; professionalism and ethics; diversity and inclusion awareness; safety and security awareness; attendance and dependability.
Ability to regularly stand, walk, talk, and hear; frequently lift up to 10 pounds and occasionally lift up to 50 pounds.
Requires close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

College degree preferred.
Bilingual English/Spanish preferred.

Responsibilities

Maintain inventory through proper rotation, pricing, returns, and sales procedures.
Ensure merchandise is attractively displayed to enhance the customer shopping experience.
Maintain daily store cleanliness and organization, completing most merchandising tasks before opening.
Ensure the store opens and closes according to policy, including activating security and environmental systems.
Follow cash-handling procedures, including securing petty cash, making daily deposits, reconciling sales, and reporting discrepancies.
Provide excellent customer service and ensure staff are courteous and helpful.
Respond professionally to customer and donor inquiries and complaints.
Ensure equitable access to merchandise for all shoppers.
Supervise up to 30 store employees; train, schedule, and provide feedback to staff, and guide performance improvement as needed.
Document and recommend personnel actions when necessary.
Attend management meetings and communicate relevant updates to store staff.
Maintain a safe, sanitary, and secure store environment; monitor and report safety hazards.
Train staff on safety and fire prevention protocols.
Adhere to established policies and commercial best practices.
Complete administrative tasks accurately and on time.
Support the organization’s goals, procedures, and values.