Assistant Store Manager

Staples • Charlottesville, VA

1d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. They guide their teams in creating a positive, inclusive, and collaborative environment while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The role supports a high-performing team that delivers an exceptional store experience through consultative selling, conversions, and total solutions. It also shares responsibility for store operations and cost control, including acting as Floor Leader and partnering with the General Manager on operational tasks.

Requirements

• At least 2 years managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to manage conflict reasonably, cooperatively, and without confrontation.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Develop team members through coaching, training, and role-playing.
• Achieve sales and services goals, profit margins, and store operations execution.
• Establish a business cadence for sales readiness.
• Direct daily merchandising opportunities within the store.
• Partner with the General Manager to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changing priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed