Assistant Store Manager

Carter's • Auburn Hills, MI

2d

About The Position

The Assistant Store Manager is a brand representative for growing families, helping customers find products for important moments in their parenting journey. The role supports a welcoming, inclusive store environment and helps employees and customers learn about product styles, features, and benefits.

The Assistant Store Manager supports the Store Manager in leading store operations and the team. This includes managing workforce needs, delivering customer service across channels, developing employees, monitoring business results, executing merchandising and promotional plans, and supporting operational controls and loss prevention. The role requires availability that may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze the business, identify actions to improve results, and communicate and drive key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including development programs for growth in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED