Assistant Store Manager

Genuine Parts Company•Riverton, UT

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks. The Assistant Store Manager coaches team members, monitors progress, and assists with or performs tasks as needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advisory capability, people metrics, and store metrics such as sales, P&L, and operating expenses. The position works in a retail and warehouse environment with frequent customer interaction.

Requirements

High school diploma or equivalent.
Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive topics.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics, identify trends, and solve problems related to sales, inventory accuracy and turns, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development by coaching team members and mentoring successors for advancement.
Drive adherence to safety, asset protection, and operational processes, as well as continuous improvement initiatives.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.