About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role covers merchandising execution, expense and inventory management, training and development, human resources activities, operational compliance, and outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, helps ensure compliance with company policies and procedures, and models effective leadership in pursuit of store goals and training standards. The position has a standard work week not to exceed 40 hours and requires a flexible schedule that may include days, nights, weekends, and holidays. The employee may work in multiple stores in the assigned district and must be willing to travel by car, plane, or train. The role also involves standing for extended periods and lifting, carrying, and pushing or pulling up to 50 pounds.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English for communicating effectively with management, associates, and customers.
  • Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
  • Ability to think strategically and plan and organize effectively.
  • Professionalism in all situations.
  • Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
  • Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives precisely and consistently.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.

Responsibilities

  • Support the Store Manager in daily store operations and in achieving sales and profitability goals.
  • Oversee the quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to build commitment to store goals and training standards.
  • Assist with recruitment, selection, training, and development of store personnel.
  • Assist with and provide feedback on annual performance evaluations for store employees.
  • Assist with expense management and develop strategies to help the store perform within budget.
  • Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Uphold customer service standards and provide a friendly environment for customers.
  • Assist with accurate, regular merchandise inventory counts.
  • Perform other duties as assigned.
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