Assistant Store Manager

The Vitamin Shoppe•Valencia, CA

12d•Onsite

About The Position

This position is responsible for providing an outstanding 5 STAR Service (customer service focus) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Assistant Store Manager leads and manages a store to meet or exceed financial goals in a manner that is consistent with our service model. The Assistant Store Manager drives sales through product knowledge and merchandising, and performs operational duties to run the retail store. These duties include but are not limited to opening/closing, ensuring store security, overseeing safety, training and developing the team, choosing top talent and assisting with escalated customer issues. This position supports the environment of health and wellness that Vitamin Shoppe represents.

Requirements

High School Diploma or GED or equivalent combination of experience and instruction.
Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.
Experience in or personal passion for the health, wellness, and nutrition industry.
Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.
Three years retail experience.
One-year Retail Management experience.
Strong interpersonal and public relations skills.
Solid organizational and problem solving skills.
Flexibility to work nights and weekends.
Computer skills.
Valid Driver’s License.
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly
Hearing Able to hear normal conversations and receive ordinary information
Standing: For extended time periods.
Walking: Especially for long distances.
Vision Average, ordinary, visual acuity necessary to prepare and inspect documents
Physical Strength: Exerts up to 40 lbs. occasionally and/or up to 10 lbs. frequently
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Nice To Haves

Health and Wellness industry experience preferred.

Responsibilities

Establish models and reinforces an outstanding 5 STAR service (customer service) through proper engagement and selling techniques in order to achieve or exceed financial goals set for the store including sales plan. Actively seeks information to understand customers’ circumstances, expectations and needs.
Use product information and available resources to educate customers and assist them in making product selections that are right for them. Deliver friendly and prompt service to minimize customer wait time.
Maintain a professional and courteous relationship with customers and co-workers that foster a positive work environment, embraces diversity and supports a culture of health, wellness and nutrition.
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
Assist Store Manager to develop a team of qualified health enthusiasts; by participating in the interview and selection process, ensuring established health enthusiasts achieve their goals and objectives through training and development.
Supports the Store Manager with succession planning strategies.
Participate in learning and development activities such as daily store meetings and all other training provided by the Vitamin Shoppe so customers can be better serviced. Ensure store training, learning paths / Vitamin Shoppe University are performed in a timely manner. Assist Store Manager in coaching and counseling all team members on performance issues.
Use tactical and strategic planning when assisting in creating appropriate schedules and execution of workload.
Execute and maintain operational, promotional and visual/merchandising standards and initiatives, ensuring that the Vitamin Shoppe Brand and company are well represented. Ensure execution of inventory management processes including product rotation, the return of market withdrawals, document damages and expired products, complete cycle counts, zero on hand and annual physical inventory processes. Complete shipment processing in accordance with company standards.
Effectively prepare the store by cleaning store, shelves and recovering products. Prepare for and set monthly sales promotions, ensuring a compelling presentation to the customer.
Protect and maintain company assets and resources including cash control, inventory, fixtures and physical facility to prevent theft. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.
Maintain effective communication throughout the store and partners with the Store Manager and Customer Support Center (CSC), District/Market Manager and Regional Director.
Operate the cash register and prepare customer transactions and receipts efficiently. Fully understands register functions, opening and closing procedures and balancing the cash registers at the end of each shift or as scheduled. Adhere to and execute bank deposit process.
Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented. Stay current and up to date with policies and procedures. Ensure store team dresses in accordance to the personal appearance policy.
Lead the store in the absence of the SM to include opening / closing, customer service, store maintenance (interior and exterior) and coaching / delegating to the team.
Effectively communicate and bring to life the company’s vision, values and sales goals at daily meetings. Provide timely feedback on goals and initiatives. Foster and actively participate in donation drives as determined by the CSC.
Follow management direction in completing other duties as required.
Flexibility to work in other locations depending on the company’s business needs.