Assistant Store Manager - Merchandising

Kohl's•Gainesville, FL

About The Position

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising while delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service, and merchandising processes consistently and efficiently. You will be accountable for key performance measures and overall store success, with a primary focus on driving sales and profitability. The role includes maintaining operational and merchandising standards, supporting customer service and sales-floor execution, and managing associate training and performance. You will also help ensure safe operations, prevent loss, and make informed decisions based on store needs and performance indicators.

Requirements

Must be at least 18 years old.
Experience supervising teams or associates, including coaching to achieve daily goals and managing performance.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to complete company training programs and comply with dress-code requirements.
Basic math and reading skills, legible handwriting, and basic computer-operation skills.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
College degree, or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure sound operational processes, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Complete required business directives, including merchandise disposition practices, to drive accuracy.
Plan and direct sales-floor replenishment and remerchandising based on sell-through and seasonal changes.
Lead point-of-sale and customer service departments to deliver fast transactions and a compelling customer experience.
Ensure store merchandising follows visual direction, adapting product presentation to the store layout, adjacencies, and customer needs.
Direct, teach, and train associates to execute merchandising direction to brand standards in a timely manner.
Lead pricing activities and ensure price changes, sign changes, and ticketing are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and company tools and resources.
Manage with integrity and honesty and foster teamwork in an engaged, inclusive culture.
Use sound judgment when making decisions and involve appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop customer-service behaviors, including anticipating customer needs and resolving issues satisfactorily.
Maintain strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and signing.
Monitor and adjust resources to support customer needs and workload demands.
Assess key performance indicators to make informed decisions that improve store results.
Manage talent, including hiring, training, developing, and supervising associates.
Complete multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to safety policies and help ensure the safety of associates and customers.
Perform other responsibilities as assigned.