Assistant Store Manager

Extra Space Storage • Pocasset, MA

11d • $18 - $20 • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facilities meet cleanliness standards and deliver operational excellence, while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works between multiple stores in the district.

The role includes indoor and outdoor responsibilities, from desk work to physical duties, with varying physical demands and exposure to seasonal weather. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform the described indoor and outdoor tasks, including regular standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness of the site, including the office, storage building interiors and exteriors, and surrounding areas, through tasks such as sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.
• Travel between stores in the district as needed.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Competitive starting pay.
• Daytime hours with the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED