Assistant Store Manager - Daytona

Michael Kors•Daytona Beach, FL

5d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! This role assists the Store Manager in the management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. The Assistant Store Manager has the ability to assume the responsibilities of the Store Manager in his/her absence.

Requirements

Minimum 3 years retail experience
1-2 years specialty management experience

Responsibilities

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising.
Assume the responsibilities of the Store Manager in his/her absence.
Achieve personal and store sales goals.
Ensure an elevated level of sales and service is practiced by all associates; lead by example.
Develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Ensure all sales related policies and procedures are maintained.
Develop an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
Maintain a keen interest in the fashion industry and market trends.
Ensure all associates provide the highest level of customer service.
Maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
Resolve all client problems and complaints quickly and effectively.
Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
Assist with store manager in areas of risk management, physical security, store cash controls, and inventory management.
Train and assist staff in all areas of appropriate register usage and maintenance.
Properly execute all management register functions.
Assist in inventories.
Execute cash control procedures including: bank deposits, safe funds, petty cash.
Responsible for driving product to and from the Offsite location on an as needed basis (for Offsite drivers).
Assist in the implementation and maintenance of all merchandising/visual directives.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Ensure deliveries are properly processed in a timely manner.
Communicate product concerns in a timely manner.
Ensure inventory needs to support the business goal.
Assist in the recruitment, training and development of staff.
Assist in ensuring the integrity of payroll and the payroll process.
Evaluate the performance of each associate and provide constant feedback to ensure results.
Handle all human resources issues in a timely and effective manner, partnering with HR when necessary.
Provide follow-up for all training programs, seminars etc.
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.