Assistant Store Manager - Bass Pro Shops

Tecovas•Sayreville, NJ

6d•Onsite

About The Position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in-shop location will be located in the Bass Pro Shops in Sayreville, NJ. We're looking for a Full-Time Assistant Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers and help lead a profitable, customer-centric store. As a Tecovas ASM, you are a key part of the engine that keeps the store running — supporting the Store Manager in developing a high-performing team, owning an Area of Responsibility, and delivering an exceptional in-store experience day in and day out. You will support product flow, uphold visual standards, and apply your leadership and merchant skills to create a store environment that is unmistakably Tecovas.

Requirements

3+ years retail management experience
People-first mentality with a positive attitude and ability to build team morale
Ability to handle difficult situations with grace and professionalism
Strong merchant skills and a history of delivering financial results
Proven record of hiring, developing, and retaining talent
Comfortable speaking to store performance metrics and driving business conversations
Experienced in coaching, counseling, and conflict resolution
Flexible, cross-functional, proactive, and results-driven
Utmost character, honesty, and transparency
High School Diploma required (College Degree preferred)
Must be at least 18 years of age
Ability to stand/walk for extended periods; lift up to 30 lbs; bend, squat, and kneel as needed
Must be available 40 hours per week including weekends, evenings, and holidays
Must be able to reliably commute to the work location

Responsibilities

Cultivates genuine customer connections and acts as a brand ambassador
Maintains active floor presence, managing multiple customer interactions simultaneously
Delivers high-quality product services (branding, debossing, boot stretching, brim shaping, boot shines)
Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries.
Leverages OMNI Channel tools and processes to better serve the customer
Sets the tone and energy for the day, building team morale and a people-first culture
Supports the Store Manager in recruiting, hiring, and retaining top talent
Owns an assigned Area of Responsibility (AOR) and drives accountability within it
Fosters strong communication and teamwork across operational, visual, and customer priorities
Provides real-time feedback, coaching, and training; escalates issues as needed
Delivers in-person onboarding training alongside e-learning for all new hires
Ensures timely completion of training paths and compliance with established policies
Facilitates ongoing training for new products, services, and initiatives
Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
Attend regular training meetings to ensure understanding of necessary information
Executes visual directives on time and submits store photos with HQ feedback
Partners with store leadership to uphold VM standards and complete replenishment
Supports store presentation through sell-through and markdown cycles
Oversees floor and window standards — lighting, cleanliness, displays, and props
Executes store opening and closing procedures
Monitors daily communications across email, Slack, and Zipline
Sets up daily tools (hitching posts, zone charts) and coordinates team break coverage
Manages Amazon and supply orders; maintains an organized backroom
Updates the sales whiteboard weekly and speaks confidently to store performance
Ensures compliance with shipments, transfers, restock, and Loss Prevention standards
Demonstrates flexibility across all functional areas — visual, operations, and beyond