Retail Store Manager - Bass Pro Shops

Tecovas•Sayreville, NJ

7d•Onsite

About The Position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in shop location will be located in the Bass Pro Shops in Sayreville, NJ. We're looking for a Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers to support. As a Tecovas Store Manager, you are the host of the party — the heartbeat of the store — responsible for leading a high-performing team, delivering radical hospitality, and running a thriving retail business. You'll take a forward-thinking, omni-channel approach to the retail experience, driving sales while building a culture that is engaging, inspiring, and unmistakably Tecovas. This is a fast-paced, always-on role that extends well beyond the four walls of your store.

Requirements

5+ years of retail store management experience; multi-unit management experience highly desired
Exceptional leadership, selling, and customer service skills with a genuine passion for connecting with people
Strong adaptability — able to flex quickly in a high-growth, fast-paced environment and model that flexibility for your team
Experience managing payroll, building employee schedules, and forecasting business performance
Background in hospitality industries (restaurants, hotels) considered a strong asset due to the emphasis on guest-first, radically hospitable service
Strong merchant skills and a proven history of delivering financial results
Proven record of hiring, developing, and retaining great talent; experienced in coaching, counseling, and conflict resolution
Strong organizational skills and attention to detail; independent, proactive, and results-driven work ethic
Utmost character, honesty, and transparency
High school diploma required; college degree preferred
Continually able to stand and walk for extended periods, necessary for sales floor coverage, customer service, and loss prevention
Able to reach overhead, bend, squat, kneel, and carry product for restocking and store merchandising
Able to lift up to 30 lbs regularly
Able to regularly perform store maintenance tasks
Must have reliable transportation
Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

Nice To Haves

multi-unit management experience

Responsibilities

Directly manage a team of 10-15 team members (scaling to 20-25+ during peak seasons and holidays), including Assistant Store Managers and leads
Continuously talent plan to build a strong internal bench; maintain a pipeline of future leaders and create personalized succession paths for high-potential team members
Rotate and assign Areas of Responsibility (AORs) based on business needs and individual strengths to drive accountability and professional growth
Develop and execute individualized training plans; coach team members through timely, specific in-the-moment feedback and regular 1-on-1 conversations
Conduct consistent check-ins to keep the team engaged, informed, and motivated; act as a genuine cheerleader for your people both on and off the floor
Inspire teams through shared vision, creativity, empathy, and empowerment — tailoring motivation to the individual while leveraging the strengths of the collective
Act as a brand ambassador who reflects Tecovas' values in every interaction; model the behaviors you want to see in your team
Take responsibility for your own professional development and identify your role replacement in preparation for career progression
Serve as the host of the party on the sales floor — constantly surveying the room, ensuring every customer is acknowledged, welcomed, and feels at home; model a service standard so high that customers cannot distinguish the manager from any other team member
Deliver radical hospitality: engage authentically with customers, educate them on product customizations and western heritage, and ensure every interaction is personalized, efficient, and memorable
Proactively address customer complaints and concerns with empathy and urgency, turning challenges into brand-defining moments
Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and store atmosphere
Represent Tecovas beyond the four walls: lead and participate in external brand events (e.g., rodeos, NASCAR, community activations) as a company ambassador
Lead and support new ideas and initiatives to evolve the retail experience; drive sales and create a store experience that is uniquely Tecovas
Own the full operations of the store, including payroll management and approval, employee scheduling, and day-to-day administrative responsibilities
Forecast business performance; analyze top drivers, traffic patterns, and conversion data to identify opportunities and make strategic, business-impacting decisions
Produce and communicate weekly business recaps, synthesizing sales results and team performance for regional and HQ partners
Manage visual execution and collaborate with key partners to ensure timely, effective execution of store structure, display, and merchandising standards
Align the store calendar across visuals, scheduling, and events to ensure seamless operational flow
Pilot new platforms and tools as the company scales; adapt quickly to evolving systems and relay updates to your team with clarity
Collaborate with key partners to lead timely execution of store controls and operating standards while assuming accountability for the store's overall profitability
Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
Foster a culture of strong communication and teamwork to ensure a seamless balance of operational, visual, and customer priorities
Build and maintain strong cross-functional relationships with HQ partners across merchandising, marketing, wholesale, and operations
Support company growth initiatives, including contributing to New Store Openings (NSOs) and sharing best practices across the fleet
Coordinate in-store events that deepen community connections and drive brand awareness
Encourage and demonstrate adaptability — positively effect change and enable the team to successfully execute a shared vision in a fast-moving, high-growth environment