Retail Assistant Store Manager (Dolphin Mall)

PUMA

2d•$25 - $28•Onsite

About The Position

This role is responsible for providing consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. The Assistant Store Manager is responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service. They will also assist the Store Manager with recruitment, training, development, and succession of high-performing employees, holding the team accountable through coaching, recognition, and performance reviews. This position is also responsible for payroll control and service-driven scheduling to maintain a profitable location while providing excellent customer service. The Assistant Store Manager will act as Store Manager when the Store Manager is away, ensure training programs are completed effectively, and manage Loss Prevention education and awareness programs. Compliance with all Policies & Procedures, operational core competencies, and key accountabilities is required, as is maintaining a safe, healthy, and compliant working and shopping environment. Attendance at off-site training and position-related meetings is required, and travel may be necessary. This position requires working non-traditional hours, including weekends, evenings, holidays, and potential overtime.

Requirements

2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
Proven ability to exceed sales goals.
Demonstrated ability to reason through complex issues.
Strong team player.
Excellent communication skills, ability to present information to large groups.
Ability to learn quickly.
Computer skills, basic know-how about MS Office programs, and retail software.
The ability to constantly walk and move about is required.
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
Assist the Store Manager with the recruitment, training, development and succession of high performing, results driven employees.
Hold team accountable through productivity conversations, coaching, recognition and performance reviews.
Manage payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
Act as Store Manager when the Store Manager is away from the store for any reason.
Ensure completion and effectiveness of training programs.
Manage and monitor Loss Prevention education and awareness programs.
Comply with all Policies & Procedures, operational core competencies and key accountabilities.
Maintain a safe, healthy and compliant working and shopping environment.
Attend off-site training and position related meetings as required; travel may be required.
Work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.