Assistant Store Manager

Ross Stores•Rockville, MD

13d•$22 - $31•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role supports store performance and expense management; associate scheduling, payroll, recruitment, training, and development; customer service; merchandising and merchandise processing; safety; loss prevention; and maintaining a clean, professional store environment. The position directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports, evaluating controllable expenses and store performance, and communicating variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Complete special assignments as directed by leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Model safe behaviors, ensure associates understand emergency procedures, maintain adherence to safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and store associates.
Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer service presence and heightened loss prevention awareness, and comply with the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained.
Directly supervise all non-exempt associates.