Assistant Store Manager

Genuine Parts Company•Purcellville, VA

23h

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. The role oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and stepping in as needed to maintain standards and store continuity. It is designed as a developmental pathway to Store Manager. The position may require overtime based on business needs and keyholder duties, including opening and closing the store. The role combines automotive, customer service, operational, and leadership expertise to support successful store operations and help NAPA become the dominant parts supplier in the market. Performance is assessed through customer satisfaction and issue resolution, sales and operational performance, product knowledge and technical advisory capability, people metrics, and store metrics.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward external and internal customers.
Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive products.
Technical or trade school courses or degree completion is listed in the qualifications.
The job description lists experience in parts stores, auctions, retail stores, auto body/collision, or management in fast food, restaurants, or convenience stores.

Nice To Haves

ASE Certifications are a plus.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Sell products and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics—including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor results, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.