Assistant Store Manager

TJX•Franklin, MA

24d•Onsite

About The Position

Marshalls, part of TJX Companies, is seeking an Assistant Store Manager to foster an inclusive and supportive environment and empower Associates to create memorable customer experiences. The role supports store performance and daily operations in a fast-paced retail environment, with responsibilities spanning sales, expenses, merchandising, customer service, staffing, and loss prevention.

Requirements

At least 2 years of retail leadership experience as an Assistant Manager or Store Manager.
Demonstrated ability to lead, develop, and empower a large team.
Excellent organizational and communication skills.
Ability to influence others and provide effective feedback and mentorship.
Proficiency in store operations, customer service, merchandising, people management, health and safety, and loss prevention.
Strong follow-through skills to implement tasks and initiatives successfully.

Responsibilities

Support store sales results and manage expenses.
Oversee key operations, including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
Focus on minimizing shrink and damages.
Attract, recruit, train, and develop Associates.
Mentor and model behaviors that foster a supportive environment and positive experiences for Associates and customers.
Communicate and implement action plans for projects, targets, company initiatives, and store changes.
Provide input on succession planning to meet future needs.
Implement strategies to meet sales, expense, and customer service targets.
Coordinate loss prevention and operational programs.
Improve store layout and efficiency.