Assistant Store Manager

Extra Space Storage • Cincinnati, OH

13d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facilities meet high cleanliness standards and consistently deliver operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts. The position works across multiple stores in the district. The location is closed on Sundays, and the office closes at 6 p.m.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. The role includes daytime hours, competitive starting pay, and opportunities for growth throughout the U.S.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep, including sweeping, mopping, and grounds maintenance of the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Paid Time Off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
• Daytime hours and potential Sundays off, depending on location.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED