Assistant Store Manager - Amsterdam

Salt & Straw•New York, NY

10h•Onsite

About The Position

Lead the Magic Assistant Store Manager – Amsterdam, NYC | Salt & Straw Full-Time | $54,766 - $58,448 + Quarterly Bonus Potential From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. What Assistant Store Managers Do Assistant Store Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.

Requirements

Have a high school diploma or GED
Bring 2+ years of experience in food service, fast-casual dining, or hospitality
Have 18+ months of progressive leadership experience
Have experience leading teams of 10+ Team Members in a high-volume, fast-paced environment
Know how to coach, develop, and support people with clarity and care
Are excited to grow and take on greater leadership responsibility
Are 18+ and available to work evenings, weekends, and holidays

Responsibilities

Partner with the GM to achieve operational, cultural, and financial goals
Lead shifts to ensure smooth operations and exceptional guest experiences
Plan and execute daily shift schedules, task assignments, and team safety
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
Support recruiting, hiring, onboarding, training, and retention of a high-performing team
Manage cash transactions and inventory while ensuring product quality and food safety
Assist with payroll, supplies, shop communications, and daily documentation
Monitor labor and sales performance and support monthly P&L insights
Partner on maintenance needs and vendor communications
Deliver memorable hospitality, share flavor stories, and thoughtfully resolve guest concerns
Jump in wherever needed to support the team and participate in community events

Benefits

Performance Bonus Plan: Tied to your impact and shop success
Financial Flexibility: Optional earned wage access, plus a 401(k) with a 50% company match up to 1% of your salary after three months
Health Benefits: Medical, dental & vision insurance options starting your first month
Paid Time Off: Start with 2 weeks of PTO, with more earned over time
Paid Holidays: 12 paid holidays per year
Paid Sick Time: Stay home, stay well, get paid
Work-Life Balance: Two days off in a row (a rarity in retail!)
Mental Health Support: On-demand access 24/7/365 for you and your family
Educational Support: Up to $1,800/year to support your learning goals
Team Discount: 30% off all the magic
First Dibs on Flavors: Try new flavors before the public
Pet Insurance: Because pets = family
Additional Benefits: Flexible Spending Accounts, Accident & Critical Illness Insurance, and more